Refunds & cancellations
Our policy for subscription payments to Fern Dale Makers Studio.
You may cancel at any time from the Billing & plan page. Cancellation stops future charges and your paid features remain available until the end of the current billing period.
Because access begins immediately upon payment, monthly fees that have already been billed are non-refundable once the billing period has started, except where required by law.
14-day cooling-off: If you purchase an annual plan and change your mind, you may request a refund within 14 days of the initial payment. If you have already used the paid features during that period, we may deduct a reasonable, proportionate amount for the service you received. Contact us via the Contact & FAQs page.
After 14 days, annual subscriptions are non-refundable, but you can cancel renewal at any time and continue to use the paid features until the end of the prepaid year.
Use the Contact & FAQs page and include:
- The email address on your account.
- The approximate date and amount of the charge.
- A short reason for the request.
We aim to respond within 5 working days.