Terms of Use

Fern Dale Makers Studio grants you a non-exclusive, non-transferable licence to use the platform for your own business or personal use, in line with your active subscription. Accounts are personal to the account holder; sharing login credentials, reselling access, or making the platform available to third parties is not permitted.

The Studio is a paid monthly or yearly subscription. Every base plan begins with a free 7 day trial, available once per account; your first payment is taken when the trial ends unless you cancel before that date. The Marketing Suite add-on is not included in the trial and is charged from the day it is added. There is no free plan. Plans are:

• Maker — £6.99 / month or £69 / year. The general maker workspace: products you make, market days and events, planning, customers, invoices and Grow.
• Maker + Home Fragrance — £11.99 / month or £119 / year. Adds the candle, wax melt, reed diffuser and room spray workspace.
• Maker + Cosmetics — £11.99 / month or £119 / year. Adds the cosmetics, skincare, soap and bath & body workspace.
• Full Studio — £14.99 / month or £149 / year. Everything above, both specialist workspaces included.
• Marketing Suite — optional add-on at £9.99 / month or £99 / year, available alongside any base plan.

Which areas of the app you can open depends on the plan you hold. The craft or product types you tick in your maker profile are personalisation only and do not change what you have paid for. Members who subscribed before a price change keep their original price, and their existing level of access, for as long as their subscription stays active.

Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date.

You may cancel at any time from your account. Access continues until the end of the current billing period. Fees already paid are non-refundable except where required by law or as set out in our Refunds & Cancellations policy. If you move to a smaller plan, records you created in a workspace your new plan does not include remain stored in your account but are not editable until that workspace is included again.

This platform is not a substitute for qualified professionals. It does not provide legal, regulatory, or safety certification, and does not issue Cosmetic Product Safety Reports (CPSRs) or Product Information Files (PIFs). You must seek appropriate professional support where required, including safety assessors, laboratories, and regulatory specialists.

You are solely responsible for:

• product formulation and safety, including any product manufactured from formulas developed here
• accuracy of data entered into the system
• ensuring compliance with current regulations in every market you sell into
• obtaining a CPSR from a qualified safety assessor before placing cosmetic products on the market
• correct labelling, including CLP hazard information, warning symbols and allergen declarations
• checking any suggested home fragrance label wording, symbols and dosage figures against your supplier’s current safety data sheet and IFRA certificate before printing a label

All outputs — including calculations, generated records, suggested labelling, and the allergen calculator — depend on the accuracy of the data you provide and on regulatory lists that change over time. Fern Dale Makers Studio cannot guarantee correctness where inputs are incomplete or inaccurate, and outputs should always be cross-checked against the current published UK Annex III allergen entries and your fragrance supplier’s IFRA / allergen declaration.

This applies equally to the home fragrance label wording, warning symbols, candle safety symbols and dosage limits suggested for candles, wax melts, reed diffusers and room sprays. Those suggestions are produced only from the substances, percentages, hazard statements, multiplying factor and IFRA figures you record, and from the fragrance amount you enter. They are a working suggestion — not a CLP classification, safety assessment, notification or compliance decision — and remain yours to verify. Soap and other cosmetics follow the cosmetic allergen declaration instead.

All generated data and documentation should be reviewed and verified by the user before use. The Studio supports formulation and compliance workflows but does not replace a qualified safety assessor.

Regulations, allergen lists and labelling requirements change. It is your responsibility to ensure that your practices reflect current legal standards.

Formulas, batch records, product briefs, uploads and other data you enter belong to you. You grant Fern Dale Makers Studio a limited licence to host, process and display that content solely to provide the service to you.

Where you enter or upload personal data about other people — including client product briefs, customer and stockist records, supplier contacts, invoices, uploaded documents and notes — you are the controller of that data and Fern Dale Makers Studio (Kathryn Barnes trading as Fern Dale Handcrafted) acts as processor on your documented instructions. You warrant that you have a lawful basis to enter that data and that you will inform the individuals concerned where required.

Our Data Processing Agreement is expressly incorporated into these terms by this section and forms a binding part of the contract between us. It applies automatically for the whole time your subscription is active, with no separate signature required, and is intended to provide the written data-processing terms required by Article 28 UK GDPR. Where the Data Processing Agreement and the rest of these terms conflict on the handling of third-party personal data, the Data Processing Agreement prevails.

Nothing in these terms limits or excludes any liability that cannot legally be limited or excluded, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded under UK consumer law. Subject to that:

Our total liability to you under or in connection with these terms, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise, in respect of all acts and omissions occurring within any 12-month period, shall not exceed the greater of £500 or the total subscription fees you paid to us in the 12 months before the date of the event giving rise to the claim.

We are not liable for loss of profit or for indirect or consequential loss, including loss of anticipated savings, loss of sales or business, loss of agreements or contracts, loss of use or corruption of software, data or information, or loss of or damage to goodwill.

To the extent permitted by law, all conditions, warranties, representations and other terms that might otherwise be implied into these terms by statute, common law or otherwise are excluded. Your statutory rights as a consumer are not affected.

We may suspend or terminate accounts for non-payment, breach of these terms, or unlawful use. On termination, we provide a reasonable window to export your data before it is deleted, as described in our Privacy & Data notice.

We reserve the right to update, modify, or improve the platform and its content at any time. Material changes to these terms will be notified in-app or by email.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

Where you install Fern Dale Makers Studio from the Apple App Store or Google Play, these terms apply to your use of the app in addition to the relevant store's own terms. Purchases made inside the app are processed by Apple or Google under their billing rules, and any refund is handled under that store's policy rather than ours.

For Apple installations, these terms take the place of Apple's standard Licensed Application End User License Agreement (EULA). Where these terms are silent, the standard EULA applies. Apple is not a party to these terms, has no obligation to provide support for the app, and is not responsible for any claim relating to it.

Supplier-document auto-fill in the Ingredient Library and the optional Marketing Suite use third-party AI models, and only run when you ask them to. When you choose auto-fill, the supplier PDF or image you selected is itself sent to the AI service so its contents can be read back to you as suggested ingredient data. AI output is a draft: it can be incomplete or wrong, and it is not regulatory, legal, medical or safety advice. You must review and verify every extracted value and every piece of generated wording before you save, publish, print or rely on it.

You remain solely responsible for the accuracy, legality and compliance of your labels, claims, documentation and marketing. The built-in claims check is a prompt to think again, not an approval. What is and is not sent to AI providers is set out in our Privacy & Data notice under “AI features” — in particular, formulation percentages, quantities, ratios, base levels, manufacturing method, batch data, supplier names and supplier costs are not read into Marketing Suite requests. A supplier document you submit for auto-fill is sent in full and may incidentally contain third-party personal data, so remove or redact anything unnecessary first. Text you type or paste into AI-enabled fields is sent as written and is not scanned or redacted by us, so do not paste confidential recipe details or other people's personal data into those fields.

You own the content you generate, subject to the AI provider's own terms. Generated wording is not guaranteed to be unique to you, and similar output may be produced for other users.

The AI models behind supplier-document auto-fill and the Marketing Suite are operated by third parties (currently OpenAI and Google, reached through the Lovable AI Gateway) and are used by us under their own terms, which are set out on their websites. They are general-purpose services, not tools built for you, and we cannot grant or pass on to you any indemnity, warranty or copyright commitment from those providers.

What we do accept is responsibility for our own delivery of this service, including our use of AI within it, on the basis set out in section 10. Nothing in this section creates a right to compensation beyond section 10.

If a third party brings a claim against you that you believe arises from AI output produced through the platform — for example an allegation that generated wording or an extracted value infringes someone’s copyright or trade mark — tell us in writing as soon as you become aware of it, give us the information we reasonably ask for, and do not admit liability, settle, or make any offer without our written agreement. Our insurers require this, and acting otherwise may prevent us from helping you at all.

Nothing in this section applies where the claim or loss arises from:

• output you saved, printed, published or relied on without the review these terms require of you
• use of the platform, or of AI features within it, contrary to these terms or to the guidance shown in the app
• ignoring a warning we have shown you, including a claims check, allergen or safety prompt
• content you typed, pasted or uploaded yourself, including other people’s personal data or confidential material
• your own modification, automation or misuse of the platform, or continued use of a feature after we have told you it is withdrawn or corrected

Fern Dale Makers Studio is offered to makers in the United Kingdom only. Subscriptions, in-app purchases and store availability are limited to UK territories, and the service is not marketed, priced or offered to individuals in the European Union or European Economic Area.

If you access the app from outside the UK you do so on your own initiative, and you are responsible for any local law that applies to you. We may decline or cancel a subscription that is not UK-based. We will update these terms and our Privacy & Data notice — including appointing an EU representative where required under Article 27 of the EU GDPR — before we open the service to EU or EEA users.

We may transfer these terms, your subscription and your account to another owner if the business — or the part of it that runs Fern Dale Makers Studio — is sold, merged, restructured or otherwise transferred. Your subscription and the price you hold would continue on the same footing with the new owner.

Any new owner takes on our obligations under these terms and under our Privacy & data notice as they stand at the time, including the marketing-consent position: your email address is not sold, rented or passed on as a marketing list, and a new owner cannot market to you unless you have opted in. We will notify you in the app or by email before a transfer takes effect, and you may cancel or delete your account beforehand. You may not transfer your own account to anyone else without our agreement.

If any provision of these terms is found to be invalid, unlawful or unenforceable, that provision applies with the minimum modification needed to make it valid, or is treated as removed if that is not possible. The remaining provisions continue in full force and effect.

Neither of us is in breach of these terms, or liable for a delay in performing or a failure to perform, where that delay or failure results from events, circumstances or causes beyond our reasonable control. That includes failures of internet or hosting infrastructure, outages at the third-party services the Studio depends on, power or telecommunications failure, cyber attack, fire, flood, severe weather, epidemic, industrial action, and acts of government.

Where that happens, the time for performing the affected obligation is extended by a period equivalent to the delay. We will let you know in the app or by email as soon as we reasonably can, and take reasonable steps to restore the service.

If the Studio remains unavailable for such a reason for more than 30 consecutive days, you may cancel your subscription immediately by telling us, and we will refund the unused part of the period you have already paid for. We may also end the subscription on 30 days’ written notice if the situation makes it impossible for us to keep providing the service, refunding the unused part of your current period on the same basis. Where you bought your subscription through the Apple App Store or Google Play, any refund is handled under that store’s policy.

This section does not affect your statutory rights as a consumer.

We run a Partner Programme, in which people who already reach makers — market and event organisers, tutors, bloggers and makers — can share a personal link to the Studio and be paid a share of the first subscription payment of a member who joins through it. Taking part is by application and approval only, and being a partner does not change your own subscription, price or access in any way.

Participation is governed by our separate Partner Programme Terms, which are incorporated into these terms by reference for anyone who takes part.

A partner is an independent promoter. They are not our agent, employee or reseller, they cannot make promises, give guarantees or take payment on our behalf, and we are not responsible for statements they make that go beyond what we publish.

Some links to the Studio may therefore earn the person who shared them a commission. Every partner is required to say so clearly wherever they use their link. It never changes the price you pay.

The Maker Community is a place where makers can choose to share a product or idea, a guide or tip, a supplier find or a full recipe, and can ask each other questions. Taking part is optional. Nothing in your Studio is shared anywhere unless you deliberately choose to share it, and a full recipe is published only where you separately confirm that as well.

Your content stays yours. Sharing does not transfer ownership to us or to anyone who copies it. It gives other makers permission to use what you shared on the terms you chose when you shared it. You choose from a fixed set of options: free use without credit; free use with credit where they publish or teach; personal use only; or view-only, which cannot be copied at all. Use in paid workshops, courses, books or other paid content is permitted only where the contributor has said so.

You may change the terms you offer for future copies at any time. Copies already made keep the terms that applied when they were made. If you withdraw an entry it leaves public view and no new copies can be made, but copies already made are not deleted from the Studios that hold them.

What you confirm when you share. That the content is your own work or you have permission to share it on the terms you chose; that sharing it does not knowingly breach anyone’s copyright, intellectual property or contract; and that it is not taken from a paid course, a purchased recipe or formulation, a book, a subscription resource or another maker’s protected material without permission. We do not verify ownership or originality, and reviewing a submission before publication is not intellectual-property verification.

Publication is not approval. Entries are contributed by independent makers. We have not tested, verified, certified or approved any product, recipe, method, supplier or piece of information in the Maker Community. Nothing there is safety, legal or regulatory advice, and anyone who uses it remains responsible for their own product development, testing, safety and legal and regulatory obligations. Questions, comments and replies are other makers’ opinions.

Questions, comments and replies. These are discussion, not resources to reuse. They carry no reuse licence and cannot be copied into another maker’s Studio. You are responsible for what you post, and separate Community posting terms apply, shown in the app where you post.

Moderation and enforcement. We may remove any shared entry, question, comment or reply, and may restrict someone from posting or interacting in the Maker Community. A Community restriction is a decision about the Community only: it does not remove or change your Studio records and does not affect your subscription or your access to the Studio. In serious or repeated cases we may also suspend or close an account under section 11, which is a separate decision. Where we believe content or behaviour may involve a criminal offence, a risk of serious harm, or a risk to a child or vulnerable person, we may report it to the police or another statutory or regulatory authority, and we may disclose information about a post and the account behind it where the law requires it or a court, the police or a regulator makes a lawful request.

Reporting. Signed-in makers can report any Community entry, question, comment or reply. We aim to look at a report within two working days, and sooner where something looks unsafe. Reporting something does not hide or remove it by itself, we may decide no action is needed, and we cannot always tell you the outcome. We never tell the person reported who reported them.

Disputes between makers. A disagreement about how shared material has been used is between the makers concerned. We are not a party to it and cannot adjudicate it, though we will remove content where these terms require it.

Questions about these terms can be sent via the Contact & FAQs page.