Shipping Policy

Last updated: 7 October 2026

Kathryn Barnes, trading as Fern Dale Handcrafted runs Fern Dale Rituals, Fern Dale Keepsakes and Fern Dale Makers Studio. Orders are sent from our studio at 288 Ferndale Road, Swindon, Wiltshire SN2 1HL.

Dispatch

Everything is handmade in small batches. Please allow 3–5 working days for your order to be prepared and dispatched. Personalised keepsakes may take a little longer, and we will tell you if so.

Delivery charges (UK only)

• Free UK delivery on orders over £50.
• Standard UK delivery: £4.50 on orders under £50.
• Local delivery: £2.50 for addresses within 5 driving miles of the studio. Check your postcode in the basket before checkout; if it is within 5 miles, local delivery will be offered at checkout. The local delivery address must be the postcode you checked.

We currently deliver within the United Kingdom only.

Lost or delayed parcels

If your parcel has not arrived within 10 working days of dispatch, please email contact@ferndale-handcrafted.co.uk and we will help.