Help

Support

Real answers from the maker who built the app — no ticket queues, no bots.

If you're already a member

Sign in and open the Support Desk from the menu. Requests logged there get a reference, remember which page you were on, and the reply appears in the same place — so nothing gets lost in an inbox.

We aim to reply within 2 working days (UK business hours). Data and privacy requests are answered within one month.

Not signed up yet, or can't sign in? Email contact@ferndale-handcrafted.co.uk with your account email address and, if it's a bug, the page you were on and what you expected to happen.

Common questions

I can't sign in. Use "Forgot password?" on the sign-in screen. If you originally signed up with Google or Apple, sign in with that same button — a password won't exist for your account.

How do I cancel? Open Account & legal → Your plan and cancel there. See our refunds & cancellations policy.

Can I export my records? Yes — every formula, batch record, PIF, label and test sheet has a Print / PDF button.

Is my data private? Your records are only visible to your own account. See the privacy & data page.

Deleting your account

Sign in and open Account & legal → Your account. You can permanently delete your login, all your records and your uploads yourself — no email request needed. Any active subscription is cancelled at the same time.